random failures
It doesn't happen often - in fact, for the first time since I have DSL, two times within a week my internet connection fails me. Last week there were some damages from a storm, this saturday at 12:14 the light on my modem went dark. I'm in desperate need of a fallback system, luckily, there's Ebay with affordable alternatives...
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on Monday, June 06, 2005 at 6/06/2005 03:16:00 PM.
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Es ist aber kein Wunder! Nach meiner Erfahrung habe die Ossis die Telekom hier uebernommen. Es soll OstDeutsche Telekom heissen weil es immer wieder Probleme gibt und sie machen alles so langsam. Customer Service? Was heisst der Begriff?
Schade dass dein Internet nicht funkioniert, ich bin gerade dabei zu wechseln, und zwar von Telekom zu 1und1. Echte flatrate fuer 6,99!
The problem both times was actually hardware-side - I have DSL-access from Deutsche Telekom, but I'm using the 1und1 Flatrate just like you. :-)
The term you're looking for might be "Kundenservice" oder "Kundenbetreuung", but compared to customer service levels in Japan or South Korea, it turns pale imo.
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